Osticket
App in the BluixApps catalog
What it is
osTicket is a mature open-source help desk system — email + web form ticketing, multi-department routing, agent collaboration, knowledge base, SLA tracking. PHP-based, MySQL-backed. Long-running OSS project (>15 years), production-deployed at scale across enterprises and SMBs.
For IT helpdesks and customer support orgs who want battle-tested ticketing without cloud SaaS, osTicket is the canonical choice.
What it's for
- IT helpdesk ticketing — internal employee support
- Customer support tickets — external customer issues
- Multi-department routing — auto-route by topic / department
- Knowledge base — public + internal articles
- SLA tracking — response time + resolution metrics
Who it's for
- Internal IT teams managing employee tickets
- Customer support running multi-tier support
- Universities / schools tracking student support
- Healthcare orgs managing internal IT requests
- Privacy-bound orgs keeping ticket data on-prem
Why teams pick osTicket over alternatives
- GPLv2 — fully open
- Mature — production-deployed for 15+ years
- Multi-department — proper enterprise routing
- Stable — slow change pace = predictable maintenance
- API + webhooks — integration possible
- Free forever — no premium tiers, no per-agent fees
Integrations
- Email — IMAP / POP / SMTP for any provider
- Authentication — local + LDAP + SSO
- API — REST API for programmatic ticket creation
- Custom fields — extend tickets with custom data
- Custom lists — categorize tickets with custom enums
- Plugins — official + community plugin ecosystem
- Webhooks — fire on ticket events
Notable users & community
- 3k+ GitHub stars
- Used by universities, government, enterprises worldwide
- Long-running OSS project
- Active forum community
- Featured in helpdesk tool comparisons
Tips & operations
- Set up IMAP correctly — email-to-ticket depends on IMAP polling
- Define SLA policies — proper SLA tracking requires upfront config
- Permissions per dept — multi-department routing needs role definitions
- Backup MySQL + uploads — both essential
- PHP version pinning — osTicket sensitive to PHP version; lock carefully
- Plugin discipline — community plugins variable in quality
What we ship in BluixApps
- Docker compose: osTicket + MariaDB
- Pinned
mhewedy/osticket:latest - HTTPS via Let's Encrypt
- Admin user via env config
- Persistent volumes for MariaDB + attachments
- SMTP + IMAP env templates
- Backup hook covers MariaDB + attachments
Get this app — pick a BluixApps plan
Same catalog. Scaling tenant isolation, white-label and support tier.
| Tier | Tenants | Catalog | Support | White-label | Monthly | |
|---|---|---|---|---|---|---|
| Stacks | 1 | 19 curated stacks | Standard | — | $19/mo | DetailDeploy |
| Starter | 10 | Full catalog | Standard | +$15–25/mo | $49/mo | DetailDeploy |
| Pro | 25 | Full catalog | Priority bugfix | +$15–25/mo | $149/mo | DetailDeploy |
| Growth | 100 | Full catalog | Priority bugfix | +$15–25/mo | $349/mo | DetailDeploy |
| Scale | 500 | Full catalog | 7-day window | +$15–25/mo | $799/mo | DetailDeploy |
| Enterprise | Unlimited | Full catalog | Priority 7-day | Bundled | $1,499/mo | DetailDeploy |