Chatwoot
App in the BluixApps catalog
What it is
Chatwoot is a customer engagement platform — combines live chat widget, email support inbox, social media DMs (Facebook, Twitter, WhatsApp, Telegram, Instagram), team collaboration, automation. The OSS alternative to Intercom and Zendesk, with self-hosting first-class.
For customer support teams paying $40-100/agent/month for Intercom, Chatwoot self-host gives the same functionality on a $30/mo VPS for unlimited agents.
What it's for
- Customer support inbox — unified inbox for live chat, email, social DMs
- Live chat widget — embed on marketing site
- Help center — knowledge base + canned responses
- Team collaboration — internal notes, mentions, assignments
- Automation — auto-respond, route, label based on rules
Who it's for
- SaaS support teams replacing Intercom / Zendesk costs
- E-commerce teams managing customer chat + email
- Agencies providing managed support for client websites
- B2B sales teams chatting with website visitors
- Internal IT helpdesk centralizing employee support
Why teams pick Chatwoot over alternatives
- MIT license — fully open
- Self-host parity — no feature gating
- Multi-channel — live chat + email + social DMs unified
- Active development — frequent releases, strong roadmap
- Mobile apps — iOS + Android for agents
- Knowledge base — help center built-in
Integrations
- Channels — Live chat widget, Email (IMAP/SMTP), Facebook, Twitter, WhatsApp Business, Telegram, Instagram, Line, SMS
- CRM — Salesforce, HubSpot via API
- Productivity — Slack notifications, Microsoft Teams
- AI — OpenAI / Anthropic for response suggestions
- Auth — local + OAuth (Google, GitHub, custom OIDC)
- API — REST + WebSocket for custom integrations
- Webhooks — fire on conversation events
Notable users & community
- 23k+ GitHub stars
- Used by SaaS teams worldwide replacing Intercom / Zendesk
- Active Discord with thousands of members
- Backed by Chatwoot Inc. (US/IN) — sustainable open-core
- Featured in support tool comparisons
Tips & operations
- Configure SMTP early — agent invites + customer email notifications depend on it
- Multi-channel setup is per-channel — Facebook needs API setup, WhatsApp needs Business API, etc.
- Persistent Postgres + uploads + Redis — all essential
- Mobile app push — agents need push; configure FCM/APNs for production
- Knowledge base SEO — set up properly for search engine indexing
- API keys per integration — distinct keys for downstream consumers
What we ship in BluixApps
- Docker compose: Chatwoot + Postgres + Redis + Sidekiq
- Pinned
chatwoot/chatwoot:v4.0(release-tagged) - HTTPS via Let's Encrypt
- Admin user via env config
- SMTP placeholder for transactional email
- Persistent volumes for Postgres + Redis + uploads
- Backup hook covers Postgres + uploads
Get this app — pick a BluixApps plan
Same catalog. Scaling tenant isolation, white-label and support tier.
| Tier | Tenants | Catalog | Support | White-label | Monthly | |
|---|---|---|---|---|---|---|
| Stacks | 1 | 19 curated stacks | Standard | — | $19/mo | DetailDeploy |
| Starter | 10 | Full catalog | Standard | +$15–25/mo | $49/mo | DetailDeploy |
| Pro | 25 | Full catalog | Priority bugfix | +$15–25/mo | $149/mo | DetailDeploy |
| Growth | 100 | Full catalog | Priority bugfix | +$15–25/mo | $349/mo | DetailDeploy |
| Scale | 500 | Full catalog | 7-day window | +$15–25/mo | $799/mo | DetailDeploy |
| Enterprise | Unlimited | Full catalog | Priority 7-day | Bundled | $1,499/mo | DetailDeploy |